Shipping Policy
We have introduced a number of measures to ensure you receive your items fast, safe and secure.

In most cases our items are shipped through the Australia Post Express post service around Australia. In some cases, we may use standard postage if your item is bulky (for example, poles tripods and bulk orders).

It’s our goal to have enough stock in store to be able to ship your order immediately. This means that using our express postage service and online stock inventory system, we can normally ship items to you throughout Australia within 1-3 business days. Orders received and paid for before 2PM on a business day will usually be processed and shipped the same day.

We include Signature on Delivery and Insurance on every parcel.

If you are ordering near a public holiday, expect further delays.

 

Tracking

Australia Post offer tracking on all parcels. As soon as your item is shipped, we will update your order with a tracking number. The tracking service relies on Aust Post scanning items, and sometimes, they don't scan them. We will always ensure that items are at least scanned "in" as soon they're sent.

 

International Orders

We do offer international shipping. We recommend using Australia Post Registered International but if you want your gear quicker, there are express options.


Typical price for a Nodal Ninja 4 with RD16 to New Zealand is around $50. Please contact us if in doubt about the best option for your needs.


Missing Items

Whilst we do our very best to ensure that you receive your goods, Ipanoramic cannot be held accountable for parcels which go missing or fail to arrive at their destination. Missing Item investigations with Aust Post are a lengthy process and can take weeks.

 


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Anthony, wow...quick response & wasn't expecting this till tomorrow.

Marc

Thank you for the prompt and professional service. Your business deserves to do well, and I hope it does. You will definetly get return business from me...

Brendon from W.A.

Hi Anthony, The package arrived today, and as you said, it is substantially more solid that the NN3, so very happy with the quality.

Mike

Hi Anthony: Thanks for the advice... very helpful.

Jason

Hi Anthony, Thanks for the advice... very helpful.

Daniel (Visual Media Solutions)

Anthony, Thank you very much for this information and for being so quick to get my order happening. I am looking forward to receiving the NN5. I am now off to check out the links for the stitching software that you recommended in your other email as well as the panorama photography sites that you suggested for inspiration. Thank you very much again. It has been a pleasure to deal with you.

Jeff

anthony, arrived this morning. it's a nicely made piece of kit! can't wait to set it up and starting practicing. it's a very solid unit. doesn't flex a mm with the 7D + grip attached. very impressed.

Stewart

Thank you Anthony.. You have been a great source of advice...

John (Destiny Photohraphy)

Anthony, Just letting you know that the EZ-Leveller arrived safely today. Bloody quick I reckon. Good one. Thank you..

Jeff

Anthony, Thanks for your email. I'm impressed by your service so far and I eagerly anticipate the arrival of my NN.

Mike

Anthony, thanks for prompt reply.

Denis

thanks sooo much for your help!!

Fraser

Your services and support are outstanding. You are always willing to go way beyond in providing great after-sales service.

Destiny Photography Studio

thanks again for the quick turnaround and all worked really well for the first shoot with the NN5 the other week. Have you used it several times already and we are very happy.

Sybille

already done some shooting with the head, i cant believe the difference it makes when it comes to stitching the images together.

Matt

Thankyou, the parcel has arrived. I appreciate your promptness, given your recent return from overseas.

Adrienne (Open2View)

Thanks again for getting the nodal ninja to me last week at such short notice, it arrived in time and the shoot went well. I’ve attached a jpg of the result.

Bali

Thanks for the extremely prompt reply considering the time over on the east coast. Many thanks.

Max

Anthony, Thanks, again, for your timely advice, especially about the GPS data logger. I'll follow that up for sure.

Tony

I received the knob as you posted it, great its the same piece!! :-) Thanks again for your support in this story, i will remenber you on my next pano session. Best Regards

Germain Herviault

First of all thank you for your great support. I believied this problem could stay for long but you solved it out in a very good short notice time. Your company made me feel that you are there for the people and listening to there problems, at the end it makes a big difference!!! I wich i can have more people like you with solutions in front of me, in the futur i will remind you. Thanks again, Best Regards

Germain Herviault

I have just received my package. I would like to take this opportunity to pass on my thanks and my appreciation of your prompt service. Kind regards

Neil Streeter

Hi Anthony, Good to see that the shop is open on a Sunday morning! Many thanks,

Rob

Hi Anthony, Just advising that I will be placing my order later this week. Thanks for all your great assistance. Nodal Ninja have shosen well for their Australian Distributor. regards

Fiona Martin

Thanks for the quick shipping Anthony, I certainly received the item today and tried it. Very sturdy, great product!

-Yuichihro

Hi Anthony, Many thanks for your prompt service. The Nodal Ninja 5L arrived today, and it looks like a really well made piece of equipment. I'm very happy to have chosen Nodal Ninja.

Allen Koppe ACS, Cinematographer

Hey mate, Got all the gear this morning, fantastic! Really looking forward to testing this all out on the weekend before the shoot, thanks so much for your patience and help I really appreciate it. Love the arca swiss mount, just what I was after. Thanks again. Kind Regards

Brendan Seals, BA (MDesign), VFX Artist

Wow I'm impressed, and glad I went with you guys. When I've read your material and had a chance to try it on the first sunlit first light morning I'll send you some samples. Thanks again

George Hammerstein

Anthony, The goods arrived when stated, thanks for the service. Thanks

Ian Nisbett

Wow, I found your details in the article in Australian Photography, and went straight to your website to check it out. I must say that I am impressed

Paul White