Defective, Damaged Items & Warranty
Ipanoramic has 100% customer satisfaction in mind, and will work with you if you have any concerns in regards to items received from us. We work closely with all our manufacturers and are always willing to ensure the product you receive and use is of the best quality available.

If you receive a package that has been damaged in our shipping process, you should question the delivery agent about the damage, and if too severe do not accept the package.

If you have received a package that is damaged, you should take photos immediately of the damaged items and send these to our team at info@ipanoramic.com.au.

If you receive an item that is defective we will gladly replace the item either directly through our stock or with the manufacturer whichever is quicker. The defective item must be in its original packaging and returned immediately to Ipanoramic.

For damaged items, Ipanoramic will assist you where possible, if the item is damaged during transit, ensure photos are taken of the packaging and contact us immediately upon receiving the package.

If the item is damaged during use, please contact us to discuss we may be able to assist in some way. Ipanoramic cannot be held liable for any damage caused during the use of our parts or helicopters.

Use of our parts, accessories, and service are at your own risk and you are responsible for the safety of yourself and others whilst using our products or items that we sell.

If you are having a problem with an item, we are always here to help.

 

Returns & Order Cancellation
Ipanoramic want you to be 100% satisfied with our service, that’s why if you aren’t happy we want to talk with you.

If you receive an item you aren’t happy with, simple contact us via email at info@ipanoramic.com.au or phone us on +61 431 482 286 and we can discuss how to correct the problem.

If you receive an item that was incorrectly shipped, we will gladly ship the correct item to you (for free) and pay for the return postage of the incorrectly shipped item.

If you order the incorrect item, we are more than happy to consider a credit in the store; You will need to first return the item to us, and a credit will be issued for you to use. Items being returned must be in original packaging with no scratches or obvious marks. The buyer is soley responsible for shipping and handling costs incurred in returning any product and you must seek approval from our credit team before returning the item. The credit will be issued at the same value of the item minus any shipping/handling costs that were incurred. Ipanoramic offers this service to all of our customers for a period of 30 days from purchase of the item (7 days from receipt of item for NN5, Modular and R1 Product lines).

 

In some circumstances Ipanoramic may not be able to offer a store credit to the customer. If you wish to cancel an order, you can do so at any time during the order process up to the package being sent in the post. If you cancel before the shipment, through the online service there is no additional charge, and if already paid, a credit or refund will be applied to your account.

If you need to cancel an order after shipping, please contact us and we can discuss the return of the items for a credit, however any shipping costs will be deducted from the final credit amount.

 

ABSOLUTELY NO RETURNS ACCEPTED AFTER 60 DAYS.

 

Nodal Ninja products sold on eBay by individuals other than an authorized reseller are NOT covered by any warranty, express or implied, including any warranty for fitness for a particular purpose or merchantability, nor we can offer any technical support. Buy from other than authorized dealers at your own risk. Also please report any illegal use of images and text that may have been copied from our website.

 

Revisions, amendments or modifications of the terms and conditions of this policy may be made at any time for any reason or no reason in our sole discretion, with any such revision, amendment or modification being effective as of the date posted on this website.

 


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Anthony, wow...quick response & wasn't expecting this till tomorrow.

Marc

Thank you for the prompt and professional service. Your business deserves to do well, and I hope it does. You will definetly get return business from me...

Brendon from W.A.

Hi Anthony, The package arrived today, and as you said, it is substantially more solid that the NN3, so very happy with the quality.

Mike

Hi Anthony: Thanks for the advice... very helpful.

Jason

Hi Anthony, Thanks for the advice... very helpful.

Daniel (Visual Media Solutions)

Anthony, Thank you very much for this information and for being so quick to get my order happening. I am looking forward to receiving the NN5. I am now off to check out the links for the stitching software that you recommended in your other email as well as the panorama photography sites that you suggested for inspiration. Thank you very much again. It has been a pleasure to deal with you.

Jeff

anthony, arrived this morning. it's a nicely made piece of kit! can't wait to set it up and starting practicing. it's a very solid unit. doesn't flex a mm with the 7D + grip attached. very impressed.

Stewart

Thank you Anthony.. You have been a great source of advice...

John (Destiny Photohraphy)

Anthony, Just letting you know that the EZ-Leveller arrived safely today. Bloody quick I reckon. Good one. Thank you..

Jeff

Anthony, Thanks for your email. I'm impressed by your service so far and I eagerly anticipate the arrival of my NN.

Mike

Anthony, thanks for prompt reply.

Denis

thanks sooo much for your help!!

Fraser

Your services and support are outstanding. You are always willing to go way beyond in providing great after-sales service.

Destiny Photography Studio

thanks again for the quick turnaround and all worked really well for the first shoot with the NN5 the other week. Have you used it several times already and we are very happy.

Sybille

already done some shooting with the head, i cant believe the difference it makes when it comes to stitching the images together.

Matt

Thankyou, the parcel has arrived. I appreciate your promptness, given your recent return from overseas.

Adrienne (Open2View)

Thanks again for getting the nodal ninja to me last week at such short notice, it arrived in time and the shoot went well. I’ve attached a jpg of the result.

Bali

Thanks for the extremely prompt reply considering the time over on the east coast. Many thanks.

Max

Anthony, Thanks, again, for your timely advice, especially about the GPS data logger. I'll follow that up for sure.

Tony

I received the knob as you posted it, great its the same piece!! :-) Thanks again for your support in this story, i will remenber you on my next pano session. Best Regards

Germain Herviault

First of all thank you for your great support. I believied this problem could stay for long but you solved it out in a very good short notice time. Your company made me feel that you are there for the people and listening to there problems, at the end it makes a big difference!!! I wich i can have more people like you with solutions in front of me, in the futur i will remind you. Thanks again, Best Regards

Germain Herviault

I have just received my package. I would like to take this opportunity to pass on my thanks and my appreciation of your prompt service. Kind regards

Neil Streeter

Hi Anthony, Good to see that the shop is open on a Sunday morning! Many thanks,

Rob

Hi Anthony, Just advising that I will be placing my order later this week. Thanks for all your great assistance. Nodal Ninja have shosen well for their Australian Distributor. regards

Fiona Martin

Thanks for the quick shipping Anthony, I certainly received the item today and tried it. Very sturdy, great product!

-Yuichihro

Hi Anthony, Many thanks for your prompt service. The Nodal Ninja 5L arrived today, and it looks like a really well made piece of equipment. I'm very happy to have chosen Nodal Ninja.

Allen Koppe ACS, Cinematographer

Hey mate, Got all the gear this morning, fantastic! Really looking forward to testing this all out on the weekend before the shoot, thanks so much for your patience and help I really appreciate it. Love the arca swiss mount, just what I was after. Thanks again. Kind Regards

Brendan Seals, BA (MDesign), VFX Artist

Wow I'm impressed, and glad I went with you guys. When I've read your material and had a chance to try it on the first sunlit first light morning I'll send you some samples. Thanks again

George Hammerstein

Anthony, The goods arrived when stated, thanks for the service. Thanks

Ian Nisbett

Wow, I found your details in the article in Australian Photography, and went straight to your website to check it out. I must say that I am impressed

Paul White